Claim SaveCookie Policy
Last updated: February 2026
1. Introduction
Claim Save (Pty) Ltd ("Claim Save," "we," "us," or "our") is committed to transparency regarding the technologies we use to collect and store information when you visit or interact with our platform. This Cookie Policy explains what cookies and similar tracking technologies are, how and why we use them, and how you can manage your preferences.
This policy should be read in conjunction with our Privacy Policy and Terms and Conditions, and is drafted in compliance with the Protection of Personal Information Act, 2013 (POPIA) of the Republic of South Africa.
By continuing to use the Claim Save platform, you acknowledge that you have read and understood this Cookie Policy.
2. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites function correctly and efficiently, as well as to provide reporting information to the operators of the site.
Cookies set by the website operator (in this case, Claim Save) are called first-party cookies. Cookies set by parties other than the website operator are called third-party cookies. Third-party cookies enable features or functionality provided by external services, such as analytics, interactive content, and advertising.
In addition to cookies, we may use similar technologies such as web beacons, pixels, local storage, and session storage, all of which are collectively referred to as "cookies" within this policy unless otherwise specified.
3. Types of Cookies We Use
Claim Save uses the following categories of cookies on our platform:
3.1 Essential Cookies
These cookies are strictly necessary for the operation of the Claim Save platform. They enable core functionality such as user authentication, session management, security protections, and access control. Without these cookies, the platform cannot function as intended.
| Cookie | Purpose | Duration |
|---|---|---|
| Session ID | Maintains your authenticated session while using the platform | Session |
| CSRF Token | Protects against cross-site request forgery attacks | Session |
| Auth Token | Stores authentication credentials for secure access | Persistent (as configured) |
Essential cookies cannot be disabled as they are required for the platform to function securely and correctly.
3.2 Functional Cookies
Functional cookies enable the platform to provide enhanced features and personalisation. They may be set by Claim Save or by third-party providers whose services we have integrated into our pages. These cookies remember your preferences and settings to improve your experience.
| Cookie | Purpose | Duration |
|---|---|---|
| Language Preference | Remembers your selected interface language | 1 year |
| Theme Preference | Stores your display preference (light or dark mode) | 1 year |
| UI State | Remembers sidebar, filter, and layout preferences | Session |
3.3 Analytics Cookies
Analytics cookies help us understand how visitors interact with the Claim Save platform by collecting and reporting information anonymously. This data enables us to measure and improve the performance and usability of our services.
| Cookie | Purpose | Duration |
|---|---|---|
| Page views | Records which pages are visited and how frequently | 2 years |
| Session duration | Measures how long users spend on the platform | 30 minutes |
| Navigation paths | Tracks the sequence of pages visited to identify usage patterns | 2 years |
3.4 Performance Cookies
Performance cookies collect information about how the platform performs, including page load times, error rates, and technical diagnostics. This data helps us identify and resolve issues to ensure a smooth user experience.
| Cookie | Purpose | Duration |
|---|---|---|
| Error tracking | Records JavaScript errors and exceptions for debugging | Session |
| Load metrics | Measures page load and response times | Session |
3.5 Third-Party Cookies
Certain features of the Claim Save platform may utilise services provided by third parties, which may set their own cookies on your device. These third-party cookies are governed by the respective privacy and cookie policies of those providers. Third-party services we may use include:
- Vercel Analytics: For website performance monitoring and usage insights.
- Supabase: For authentication and backend services, which may set session-related cookies.
- Google Fonts: For loading web fonts, which may collect anonymised usage data.
We do not control the cookies set by third parties and recommend reviewing their respective privacy policies for further information.
4. Purpose of Cookies
Claim Save uses cookies for the following purposes:
- Authentication and Security: To verify your identity, maintain your session, and protect against unauthorised access and security threats.
- Functionality and Personalisation: To remember your preferences, settings, and display options so that the platform works the way you expect.
- Performance and Reliability: To monitor platform performance, detect errors, and ensure a stable and responsive user experience.
- Analytics and Improvement: To understand how users interact with the platform, identify areas for improvement, and measure the effectiveness of features and updates.
- Compliance: To maintain records necessary for demonstrating compliance with applicable laws and regulations.
5. Lawful Basis for Processing
In accordance with the Protection of Personal Information Act, 2013 (POPIA), we rely on the following lawful grounds for processing personal information through cookies:
- Legitimate Interest: Essential, performance, and security cookies are processed on the basis of our legitimate interest in providing a secure, functional, and reliable platform. These cookies are necessary for the operation of the service and cannot be declined without affecting core functionality.
- Consent: For non-essential cookies, including analytics and functional cookies, we obtain your consent before placing these cookies on your device. You may withdraw your consent at any time by adjusting your browser settings or using any cookie preference mechanism we provide.
Where we rely on consent, your continued use of the platform after being informed of our cookie practices constitutes acceptance. You retain the right to withdraw consent at any time, as described in Section 7 of this policy.
6. Managing and Disabling Cookies
You have the right to control and manage cookies on your device. You can exercise this right through the following methods:
6.1 Browser Settings
Most web browsers allow you to view, manage, and delete cookies through their settings. The process varies by browser. Below are links to cookie management instructions for common browsers:
6.2 Opt-Out Tools
For third-party analytics cookies, you may be able to opt out through the respective provider's opt-out mechanism. For example, you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
6.3 Impact of Disabling Cookies
Please note that disabling or deleting certain cookies may affect the functionality of the Claim Save platform. In particular:
- Disabling essential cookies will prevent you from logging in and using the platform.
- Disabling functional cookies may result in the loss of personalised settings and preferences.
- Disabling analytics cookies will not affect platform functionality but will limit our ability to improve the service based on usage data.
7. Third-Party Services
The Claim Save platform may integrate with or link to third-party services that operate independently and have their own cookie and privacy practices. We do not have control over the cookies or data collection practices of these third parties. We encourage you to review the privacy and cookie policies of any third-party services you interact with through our platform.
Third-party services currently integrated into or used by the Claim Save platform may include:
- Cloud hosting and infrastructure providers;
- Authentication and identity verification services;
- Analytics and performance monitoring tools;
- Content delivery networks (CDNs) for fonts and static assets.
8. Data Retention
Cookies are retained for varying durations depending on their type and purpose:
- Session Cookies: These are temporary cookies that are automatically deleted when you close your browser. They exist only for the duration of your browsing session.
- Persistent Cookies: These cookies remain on your device for a set period or until you manually delete them. The retention period varies depending on the cookie's purpose and is specified in the tables in Section 3 above.
Any personal information collected through cookies is retained in accordance with our Privacy Policy and applicable data retention laws.
9. Updates to This Policy
Claim Save reserves the right to update or amend this Cookie Policy from time to time to reflect changes in the cookies we use, our practices, applicable laws, or regulatory requirements. When material changes are made, we will update the "Last updated" date at the top of this policy and, where appropriate, notify users through the platform.
We encourage you to review this Cookie Policy periodically to remain informed about how we use cookies and related technologies.
10. Contact Information
If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us:
- Company: Claim Save (Pty) Ltd
- Email: admin@claimsave.co.za
- Website: claimsave.co.za
If you believe your rights under POPIA have been infringed, you may lodge a complaint with the Information Regulator (South Africa):
- Website: inforegulator.org.za
- Email: enquiries@inforegulator.org.za